Are you planning a skiing trip with friends? Or have you already booked your hotel room for the ski vacation with your family? Then check in the online ticket shop what your next snow sports ticket costs. The sooner you decide for a snow sports day in Arosa Lenzerheide, the better the deal.
In the online ticket shop, day and multi-day tickets are available for the Arosa Lenzerheide snow sports area. The range is available from 1 to 14 days.
Be a First Minute Dealer and check out what your next ski ticket costs.
> Visit the online ticket shop
How can I order my Arosa Lenzerheide lift ticket?
Go to our ticket shop on lenzerheide.com/ticketshop or download the Arosa Lenzerheide App. There you can choose your ticket and follow the process accordingly. You can easily pay by credit card. The further in advance you buy, the more you can save.
How can I get the most reasonable offer?
Prices can be different for each day of the season. The more tickets we have sold for a particular day, the higher the price will be. If you book today, you will get the best possible deal for the period selected. The best offers are normally outside of the regular holiday season and on midweek days.
What kind of tickets are available?
On our «First Minute Deal» you can select tickets for 4 hours and for 1 to 14-days.
Do I have to book in advance to save money?
With our «First Minute Deal» we do not focus on last-minute decision-makers, but on guests who plan in advance to ski. The more tickets we have already sold for a certain day, the higher the price will be. You will get the best deal for your skiing day if you book today.
If you book on the same day as you plan to ski, you will pay the regular cash desk price. The advantage of booking online is that you can go directly on the slopes, given you already own a KeyCard.
Why do sales not start earlier than November 13th?
We start sales about six weeks after our first announcement. Up until then, we want to let as many of our guests know about our new ticketing system. By starting on the 13th of November, everyone has the same opportunities for a good deal. The starting date has no direct impact on the ticket price.
Can I get a «First Minute Deal» ticket also at the cash desk?
No. The tickets must be bought online. We are happy to help you with your booking if needed (T +41 81 378 84 51).
Why can I not buy single rides or an afternoon ticket in the online shop?
The decision for a single ride or an afternoon ticket is most often spontaneous, whereas the «First Minute Deal» rewards early purchases. By limiting the offer, we can provide more clarity, as well as an easier user-experience in the shop. After the first season, we will check to see if we need to revise our offer.
Can I transfer my ticket to somebody else?
All of our tickets are skier/rider and date-specific. Once you have purchased a ticket you cannot change the skier’s name or date of skiing, so please double-check all ticket details before your purchase.
I have a card I used on the last ski day. How do I know if I can use this card for the online purchase?
Our current Arosa Lenzerheide Skidata KeyCards can be used without restrictions. In case you want to use cards from another resort, they have to be part of the “Skidata” card system, which you can recognise by the print “keycard”.
Can I profit from the attractive prices if I do not have a KeyCard yet?
Yes, you can choose the pick-up option and retrieve your ticket at the cash desk. Please bring the email confirmation and a photo ID with you to receive your KeyCard at the cash desk. You can also use this KeyCard for your next purchase.
Can I use my mobile phone to access the ski area?
No. Due to technical reasons you need a Skidata KeyCard.
Do I need to give my personal data and to create an account to buy my ski pass?
Yes. The ski tickets are personalized. However, you can also purchase tickets for other family members. It is not necessary to create an account, but it can save you time during your next purchase.
Is my personal data secure?
The shop fulfills the regular security standards (PCI DSS 3.0). Please note however, that even the highest security standards cannot give a full guarantee.
How can I pay?
We accept Visa and Mastercard.
Can I use my Arosa Lenzerheide Value Card to do the payment?
No. Due to technical reasons, we cannot accept value cards and vouchers in the web shop, but you can use them in our numerous restaurants on the mountain.
What are the conditions of my purchase?
All purchases are final and cannot be cancelled, refunded, changed or transferred, not even with a fee. Once you make a purchase, your credit card will be charged for the amount shown, regardless of whether or not the purchased ticket(s) is/are used.
Can I change my order or cancel it?
All purchases are final, and cannot be cancelled, refunded, changed, or transferred, even with a fee. While we know this is rigid, the purchase restrictions are what allow us to sell lift tickets to you at low prices.
How can I get my actual ticket? Do I have to go to the cash desk even if I book online?
If you already own a Skidata KeyCard, you can add your card number to your profile during the booking process. In this case, the entry permission will be loaded directly onto your KeyCard and you can access the mountain without queueing. Please make sure that you always have your own, personalised card with you. At our cash desks, we can also help personalise your card with your name and photo. If you do not own a Skidata Keycard yet, you can choose the pick-up option and retrieve your KeyCard at one of our cash desks in exchange of a 5,00 CHF deposit.
I have booked a ticket, but I am not able to use it. Can I get a refund?
If you have a doctor’s note, which confirms that you are not able to use your ski pass due to health issues, we will refund your ticket. The right for a refund is only valid until the end of the season.
What if the weather is bad on my ski day?
Our purchase terms state that we do not guarantee snow conditions, weather conditions, open terrain, or number of lifts operating.
What if the resort is closed on the day of my ticket validity?
If Arosa Lenzerheide is closed for the entire day of your trip, please contact our support team (Phone: +41 81 378 84 51) and we will be happy to find an appropriate solution with you. In no case can we be held liable for costs incurred other than the ticket price.